Once we confirm the damage, it’s time to order the replacement parts. This step is done in stages; once before you bring your car, and again after disassembly to order any further parts required. This step is important as the technicians cannot begin the repair process until all parts have arrived.
Occasionally parts are back-ordered, delayed, or considered a ‘special order’, which can delay the repair process. This can lead to longer repair times, and is often unavoidable.
At this stage, we return the unitized body back to factory specifications using a sophisticated measuring system to watch all phases in this area. A computer-based
measurement system will analyze the frame of your vehicle and assure an exact repair.
The Body Repair Department replaces exterior panels, and all metal finishing that is required. The vehicle begins to come back to life as we install and align sheet metal. From here the vehicle will go to the paint preparations department.
Paint Preparation is a critical step in the refinishing process of every vehicle. We prepare panels for paint, then prime and seal to assure good adhesion when we apply the last top color and clear coats of paint. The new paint can take several months to fully settle, and is treated with care until complete. Check out our FAQ for more information!
We put final moldings and detail pieces back on the vehicle and run a check on all of the vehicle’s systems during this process. The vehicle is almost complete and ready for delivery – but often dusty from the repair process!
Before heading to Detail, it will be road-tested to make sure everything is working properly, and a last inspection will assure it has returned to its pre-accident condition.
Our professional Detail Team will take your vehicle and clean it out, getting rid of the dust and debris of the repair process. We box any remaining personal items while we vacuum your car and use compressed air to blow out every speck. The exterior will be hand-washed to protect any new paint, and then it will be Quality Checked to catch any remaining issues.
Once our Customer Care Representative has approved your vehicle for delivery, they will call to let you know what time and arrange a time for you to pick it up. They will also confirm any money owed, and go over any concerns you may have over the phone.
When you arrive, they will give you the paperwork and answer your questions, as well as going with you to see your completed repair and address anything you see in person.
As you drive away, our warranty assures that any issue, no matter how small, is easily addressed on all of our collision repairs!