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Terms of Use

Effective date: September 23, 2026

Agreement Between You and North Amherst Motors

These Website Terms of Use govern your access to and use of the North Amherst Motors website, available at northamherstmotors.com and any related pages, forms, booking tools, or online services operated by North Amherst Motors (“North Amherst Motors,” “NAM,” “we,” “us,” or “our”).

By accessing or using the website, you agree to these Terms of Use. If you do not agree to these terms, please do not use the website.

We may update these Terms of Use from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated terms.

Website Services

The website provides information about North Amherst Motors’ services, including:

  • Collision repair and auto body repair
  • Mechanical repair and vehicle maintenance
  • Rental vehicles
  • Insurance-related rental assistance
  • Contact and service request forms
  • Collision estimate requests
  • Appointment or consultation requests
  • Business and employment information


Information on the website is provided for general informational purposes. Submitting a request through the website does not guarantee an appointment, estimate, repair timeline, rental vehicle, price, or availability.

North Amherst Motors may review each request and contact you to confirm details, availability, pricing, or next steps.

Appointment and Service Requests

Some website pages may allow you to request a mechanical service appointment or collision consultation. These requests are subject to review and confirmation by North Amherst Motors.

An online request is not confirmed until North Amherst Motors accepts or otherwise confirms it. Availability, appointment timing, service scope, and estimated completion dates may change based on vehicle condition, staffing, parts availability, inspections, and other circumstances.

Customers are responsible for providing accurate and complete information when submitting a request.

Collision Estimate Requests and Uploaded Materials

The website may allow you to submit information, photographs, appraisal documents, and other materials related to a vehicle damage or collision estimate.

By submitting these materials, you represent that:

  • The information is accurate to the best of your knowledge.
  • You have the right to provide the submitted photographs and documents.
  • The materials do not knowingly contain unlawful, harmful, or malicious content.
  • You are not submitting confidential information belonging to another person without authorization.


Submitting photographs or documents does not guarantee that North Amherst Motors can prepare an estimate without an in-person inspection. Additional information or an in-person consultation may be required.

Rental Reservations

Rental reservation services may be provided through North Amherst Motors or through a third-party rental platform. Rental reservations may be subject to separate rental agreements, eligibility requirements, payment requirements, mileage rules, cancellation policies, and rental terms.

The terms presented during the reservation process and in the applicable rental agreement control the rental transaction. Website information about rental vehicles, rates, availability, mileage, deposits, insurance, and policies may change without notice.

A reservation request is not final until it has been accepted or confirmed by North Amherst Motors or the applicable rental platform.

Third-Party Services and Links

The website may connect to or contain links to third-party websites, booking platforms, payment services, messaging tools, map services, review platforms, or other services.

These third-party services are not controlled by North Amherst Motors. We are not responsible for:

  • The content or availability of third-party websites
  • The privacy practices of third-party providers
  • Errors, interruptions, or failures in third-party services
  • Transactions or communications you conduct with third parties
  • The accuracy of third-party information


Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

Privacy

Your use of the website is also subject to the North Amherst Motors Privacy Policy. The Privacy Policy explains how North Amherst Motors may collect, use, disclose, and protect personal information submitted through the website.

The Privacy Policy should be reviewed separately from these Terms of Use.

Electronic Communications

When you submit a form, request information, make an appointment request, request an estimate, or otherwise contact North Amherst Motors electronically, you consent to receive communications related to your request through the contact information you provide.

These communications may include phone calls, emails, text messages, appointment updates, reservation communications, or requests for additional information.

You may contact North Amherst Motors to request changes to your communication preferences. Message and data rates may apply to text messages depending on your mobile carrier or service plan.

Acceptable Use

You may use the website only for lawful purposes and in accordance with these Terms of Use.

You agree not to:

  • Use the website in violation of any applicable law or regulation.
  • Interfere with or disrupt the website or its servers.
  • Attempt to gain unauthorized access to the website or its systems.
  • Submit false, misleading, fraudulent, or inaccurate information.
  • Upload viruses, malware, or other harmful code.
  • Use automated tools to scrape, copy, or collect website content without permission.
  • Impersonate another person or misrepresent your affiliation with a person or organization.
  • Submit content that infringes another person’s rights.
  • Use the website to harass, threaten, abuse, or harm another person.
  • Attempt to bypass security features or access restricted areas of the website.

Intellectual Property

The website and its content, including text, photographs, graphics, logos, icons, designs, videos, and software, are owned by or licensed to North Amherst Motors and are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publish, display, sell, license, or create derivative works from website content without prior written permission from North Amherst Motors or the applicable rights holder.

The North Amherst Motors name, logos, service marks, and related branding may not be used without written permission.

User Submissions

If you submit feedback, comments, photographs, documents, suggestions, reviews, or other materials through the website, you grant North Amherst Motors permission to use those materials as reasonably necessary to provide services, respond to your request, operate the website, and improve our services.

You retain ownership of materials you submit. You are responsible for ensuring that you have the necessary rights and permissions to submit those materials.

North Amherst Motors may remove or decline to use any submission that is unlawful, misleading, offensive, infringing, or otherwise inappropriate.

Children’s Privacy

The website is not directed toward children under 13. North Amherst Motors does not knowingly collect personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, please contact us so we can review and address the issue.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

NORTH AMHERST MOTORS DOES NOT WARRANT THAT THE WEBSITE OR ITS CONTENT WILL ALWAYS BE ACCURATE, COMPLETE, CURRENT, AVAILABLE, SECURE, OR FREE FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR THAT ANY REQUEST, APPOINTMENT, ESTIMATE, RESERVATION, OR COMMUNICATION SUBMITTED THROUGH THE WEBSITE WILL BE RECEIVED, ACCEPTED, OR COMPLETED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTH AMHERST MOTORS AND ITS OWNERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE.

THIS LIMITATION INCLUDES DAMAGES ARISING FROM WEBSITE INTERRUPTIONS, ERRORS, DELAYS, LOST DATA, THIRD-PARTY SERVICES, OR INFORMATION SUBMITTED through or obtained from the website.

Nothing in these Terms of Use limits liability that cannot legally be limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless North Amherst Motors and its owners, employees, contractors, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your use of the website
  • Your violation of these Terms of Use
  • Information or materials you submit
  • Your violation of another person’s rights
  • Your violation of applicable law

Termination or Restriction of Access

North Amherst Motors may suspend, restrict, or terminate access to the website or any portion of its services at any time, with or without notice, if we believe that a user has violated these Terms of Use, applicable law, or the rights of another person.

Governing Law

These Terms of Use are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles.

Any dispute arising from or relating to these Terms of Use or your use of the website will be handled in a court of competent jurisdiction located in Massachusetts, unless applicable law requires otherwise.

Severability

If any provision of these Terms of Use is determined to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to reflect its original purpose as closely as permitted by law.

Entire Agreement

These Terms of Use, together with the Privacy Policy and any additional terms presented for specific services, constitute the entire agreement between you and North Amherst Motors regarding your use of the website.

Contact Us

Questions about these Terms of Use may be directed to:

North Amherst Motors
P.O. Box 9607
North Amherst, MA 01059-9607

Phone: (413) 549-2880
Email: info@northamherstmotors.com